Refunds & Cancellation

Premium is a subscription. Current plans:

• Weekly: $4.99 per week, charged from the day you subscribe (no free trial). Renews every week until you cancel.
• Monthly: $11.99 per month, after a 7-day free trial. Renews every month until you cancel.
• Annual: $79.99 per year, after a 7-day free trial. Renews every year until you cancel.

Prices are shown in US dollars. The current numbers always live on the pricing page.

Cancel yourself, any time, without emailing anyone:

• Open your account settings and choose Manage billing. That opens Stripe's secure customer portal.
• In the portal, cancel your plan. You'll see the date your access runs until.
• That's it: no phone call, no retention maze, no waiting on us.

Canceling stops the next charge. Your Premium stays on until the end of the period you've already paid for, then drops to the free plan.

Deleting your account (also in settings) cancels immediately, and we put what's left of the period you've already paid for back on your card. You don't have to ask, and you don't have to wait out the period first. What we give back is the part of a paid period you haven't used, less the card processing fee. Our payment provider keeps that whether or not we refund you, so it isn't ours to hand back. There's nothing to return on a free trial, which you never paid for, once a period has run its course, or where the payment for the period you're in never went through. If a charge you did make doesn't come back, email us and we'll sort it.

The monthly and annual plans start with a 7-day free trial; the weekly plan does not. Starting a trial needs a payment method, and unless you cancel before it ends it turns into a paid subscription automatically and you're charged for the first period. Cancel any time during the trial and you pay nothing. You can also skip the trial and pay from day one if you'd rather.

Payments are generally non-refundable, including for time you didn't use. That's what the free trial is for, so you can decide before you pay. Deleting your account is the standing exception, above. Otherwise this isn't a wall:

• If you were charged because of a bug on our side, or billed after you'd already canceled, tell us and we'll refund it in full, not pro-rata.
• If Elovox was broadly unusable for a stretch you paid for, email us and we'll look at it fairly rather than hide behind this page.
• If we discontinue Elovox, we refund any period you've paid for but can no longer use.

To ask about a refund, email support@elovox.app from your account's address and tell us what happened. We aim to reply within 5 business days.

Nothing here removes a refund or cancellation right the law gives you that these terms can't take away. Where such a right applies, it applies on top of everything above. For the full agreement, see the Terms of Service.